RETURN & REFUND POLICY
Thank you for shopping with RKC JEWELRY. We strive to provide you with high-quality Silver Sterling jewelry and an exceptional shopping experience. If, for any reason, you are not satisfied with your purchase, we are here to help with our Return and Exchange Policy.
7-DAY RETURN POLICY
We offer a 7-day return policy from the date of purchase. If 7 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
RETURN PROCESS
To initiate a return, please follow these steps:
Contact our Customer Service team at rkcjewelry.com within 30 days of receiving your order, providing your order number and the reason for the return.
Our team will provide you with a Return Authorization (RA) number and instructions on how to return the item.
Pack the item securely in the original packaging, including a copy of the invoice and the RA number.
Ship the item to the address provided by our Customer Service team. Please note that the customer is responsible for return shipping costs.
REFUND PROCESS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 2-3 business days.
EXCHANGES
If you would like to exchange your item for a different size, color, or product, please follow the return process outlined above and place a new order on our website for the desired item.
DAMAGED OR DEFECTIVE ITEMS
If you receive a damaged or defective item, please contact our Customer Service team immediately at [www.rkcjewelry.com] with photos of the damaged or defective product. We will provide further instructions for a replacement or refund.
CANCELLATION ACCEPTED
Once an order is placed, If you need to cancel an order cancellations are generally accepted. , please contact us.
CONTACT INFORMATION
If you have any questions or concerns about our Return and Exchange Policy, please contact our Customer Service team at www.rkcjewelry.com.
Thank you for choosing www.rkcjewelry.com. We appreciate your business!